My mum passed away in Aug 17. I contacted them 1 week after (before any payments were due) they requested a death certificate and I was advised to take it to their nearest shop for it to be faxed over. I did this as requested but never heard anything back. I called and was advised that I wouldnt hear now as it was for a different email. They knew this and advised what to do. I then started receiving calls every day asking for payment. Every time I contacted they requested to speak with the bill payer.. But yet there notes said she had passed away. I sent 16 emails to the various email addresses I was provided along with making various calls. Having not heard anything for a month or so I have been sent a letter with an ever increasing pay,net request! Unbelievably shocking customer service. They are the worst company I have ever dealt with should be closed down instantly.