Took out a 24 month contract at £13.99 pm for my elderly father in June 17. Since October the direct debit has steadily increased even though the phone is only used by family members sending messages to my dad. However every day he receives numerous calls from non UK numbers, I.e Ascension Island, Liberia and Seychelles, we continually block these numbers however that does not stop the calls as the callers follow up with a different number. ID have now charged us for ringing premium numbers when we have not in fact rang any of these numbers. I have contacted ID by email and phone to try and resolve, I have also called into Carphone warehouse for resolution all to no avail. The customer service is an absolute disgrace. Please please please do not use this network, worse service ever.