Absolutely horrendous. I have experienced a dozen issues with this company and whenever I try to contact them for a resolution they say "sorry but there is nothing we can do" even when there bloody is. I've spent countless hours arguing with them. I even put in a complaint and even that was pointless. It resulted in a call at 8pm from a sketchy sounding operative with children in the background who promptly asked for all of my personal details with no introduction (maybe he did but I couldn't understand him. After half an hour of security questions he moved on to my complaint and said "Sorry but there is nothing we can do". And that really ticked me off. I will never use this company again for as long as I live.