Absolutely appalling company. My daughter lost her phone in July, following which a stop was put on the phone. The contract was due to expire on 31 October but... it’s impossible to get out of the contract. No communication can effect the termination other than “telephonic communication” to their Retentions Team, which either doesn’t exist or is just deliberately impossible to get through to. I have e-mailed and telephoned other departments who cannot note termination apparently. So every month I get demands for payment and notes on my credit file. Even if you pay they then won’t transfer you to the Retentions Team. Avoid this company at all costs.