I cannot begin to describe how bad this company is and how poor the south African call centre is to deal with.It is beyond my comprehension how anyone can say they are good!!! The only chance to think they are anything other than terrible is if you dont have to contact them There is nothing that is easy with ID mobile except the constant ways they find to charge extra. AVOID THIS COMPANY LIKE THE PLAGUE...THERE IS A REASON THAT THEY OFFER AMAZING DEALS.. ITS BECAUSE NO ONE WILL EVER STAY WITH THEM I am currently waiting 24 to 48 hours(working hours..about three to six days)for them to unlock my phone at the end of the contract Stay away from this awful mess