I would say this company should come under more scrutiny! After two months, of being messed around, I knew within the first couple of days of getting a contract that this was not the company whom I wanted to deal with. For the first week I had limited service, contacted them straight away, same automatic response 48 hours. You wait those 48 hours, ie with limited service, I was offered compensation, did I receive it NO. After numerous emails, telephone calls, I handed back the phone within 8 days, well before the cooling off 14 deadline, I was told contract cancelled. A bit dubious I contacted my back who cancelled the direct debit. After a couple of months and a threatening letter regarding outstanding payment, I took to a resolving site, would you believe that they have put me on a sim contract! Good luck with getting payment! My advice do not use this company and if you have problems contact citizens advice, then 8 weeks omnibus, and document everything!