Pathetic company. Never ever going to use them. AVOID LADS Ended forking £12.70 for not using the services at all. At Caroline warehouse I was told SIM only you can cancel by cancelling direct debit. Which I did. Guess what 3 months later I get a letter from credit control threatening me if I fail to make payment then it will go on my file. Utter rubbish company. Customer services very very poor, peeps don't get trained well on how to speak to clients. Worst ever decision to even have their sim. This is what happens when corner shops selling mobiles then boom one day they want to be providers.