Absolutely horrible ordeal. Called to confirm a payment for a standard morntly bill, payment was confirmed as successful, fantastic. Then the phone was cut off, I called to inquire as to why to be told it was for an outstanding bill from four months previous with no attempt to contact me and inform even though the following months all the bills were paid in full. I requesting the bar to be lifted with a proposal for an extension with a double payment as health issues require me to be able to contact my partner incase of emergencies. This was rejected and I was told they cannot lift the bar until the payment had been made after being told it had already been succesful. A second call was to no avail with useless unhelpful repetitive apologies that were empty with no consideration for their customers ending with the agent muting me and then dropping the call. A third attempt from my part to resolve this situation started with a lovely understanding woman appreciative of the circumstances who informed me the bank had failed the payment after being told by them it was succesful so the liability didn't lie with them even after the misinformation and lies to cover their own behinds. Fair enough, my bank and myself have a part to play if the payment was unsuccessful due to insufficient funds even after being told it had been paid and hung up on with no offer or action on their side to resolve the issue with a payment plan or extension. I requested to speak to a manager reminding the agent it wasn't her fault and with the understanding that they have access to grant such options in extenuating circumstances, the manager was nonchalant, incompetent and kept repeating the same line over and over '' I can give you the complaints number AGAIN if you didn't get it the first time'' point blank refused any negotiation or resolution and had no interest in providing the customer service he's hired for. Misinformers, liars and abborhent customer service never join, never trust, never promote!! On par with Vodafone in their absimal treatment of customers.