If I could leave 0 stars I would. Signed up for a rolling monthly sim. Purchased a brand new unlocked phone, sim wouldnt work as asking for a sim code. Called and told to block my phone and they would unblock it. Once blocked nothing worked and they were not interested, in fact the person that told me to block the phone was eating at the same time. Sent another sim out but that never worked because the phone was blocked. I cancelled the sim plan, within 7 days of first receiving it. Constantly getting emails and letters as if I still have an account, then told I owe £1.22 ! I said I have a 14 day cooling off period by law and that I should not be charged anything as never used any part of the service. I was told that I was being charged pro rata because thats how ID do it, regardless of the consumer act law in the UK. This company is acting in an illegal manner. The staff are not properly trained and give out the wrong and illegal information. Avoid at all costs !!