Should be able to give minus stars, give you false information and make excuse after excuse, I made a complaint in on 15th December and same day got a negative put on my credit score, took them until June to answer my complaint saying they didn’t have a stable customer service at time of my complaint, was mid sold SIM card with empty promises and told it was a month rolling contract just to cancel direct debit..fee month later got a threatening letter and when phoned to explain got told they made several attempts to get hold of me with no success.. they were calling the same number that was deactivated and now I’m in a constant fight with them and it’s still not sorted...at least dick Turpin wore a mask... disgrace of a company my advice stay clear