Customer service is not able to solve issues. First I've called them that I'm not receiving text messages at all, they have sent another sim which also doesn't work. Called them again and customer service said that this will be solved in 48 hrs but nothing changed. Than turned out that I'm unable to make calls to Europe and that I'd need to buy cap to make calls abroad. On the day I've bought the phone the sales man promised that i can use my phone abroad just like in UK and if I don't like the phone I'll have 30 days to send it back for free. I have been calling them a lot to solve the issues but nothing happened. And 6 days before the 30 days expires one of the customer services person said that I will have to pay £650 for exit termination fee, which made me furious. Than she found out that actually I can send the phone back without to get charged. She said I can have a pac code after 5 days to return the phone to a London address. Next day I've called again. I've spoken with 3 customer service person at I'd Mobile and none of them could solve my problems. Seems like they aren't having a clue about customer's problems maybe isn't logged on the system. The third agent said an address in Nottinghamshire to return the phone. I've requested a confirmation email regarding this with all details. She said that will take 48hrs to receive a confirmation email, which I wouldn't have the time to return the phone than on time. This company is an absolute nightmare and would recommend not to join them if you don't want issues like this. So looks like I've stuck with a phone 24 months which missold to me and I can't use it for the purposes I wanted. Very upset and angry I am.