I was offered an upgrade by iD Mobile from a sim only deal to a pay monthly, which includes a new handset. I followed the links on the iD portal and the new phone was delivered two days later. Set it up and wanted to port my original number to the new phone - no option to do so in my online account. So I contacted iD through 'live chat' as their 'customer services ' is closed until further notice. Was told that iD could not port numbers internally, despite it saying the complete opposite on both their website and on the pack which included the new phone. I asked 'Why not?'. They cannot answer, told me to notify all of my contacts (600+) that I would have a new number! The staff at iD are too stupid to resolve any customer problems. Arrogant, unhelpful and generally useless. Other service providers now offer competitive deals (£5 per month) so absolutely no point in going to iD whose attitude is 'the customer is always wrong'!