We recently placed an order, which was marked as delivered. However, we did not receive the food. Upon contacting the restaurant, we were advised to reach out to Just Eat directly. We ended up reordering the food, and when we contacted Just Eat for a refund, the request was denied on the basis that the driver had apparently left the order at our door. This is completely inaccurate, as we were at the door the entire time and received nothing. The handling of this situation, including the unhelpful customer service, has been extremely disappointing. I expected better accountability and support from Just Eat, and this experience has left me questioning the reliability of your platform.