Just Eat UK Reviews

Name: Just Eat UK
Rating: 1.21

1.2 Rating 174 Reviews

5 %

of reviewers recommend Just Eat UK

Company Reviews

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Metrics

1.2

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Just Eat UK 1 star review on 24th July 2025

Matt

Just Eat UK 1 star review on 23rd April 2025

Anonymous

Just Eat UK 1 star review on 21st February 2025

Anonymous

Just Eat UK 1 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

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“Item missing from Chinese takeaway order. Contacted Just Eat but they won’t refund me. Dishonest and illegal. Won’t be ordering from them again. This has happened twice now and Just Eat send the same template replies every time, no matter how many times you reply. I strongly suggest avoiding them at all costs.”

Helpful Report

Posted 4 hours ago

“I've ordered food for the first time.on this app. And never get my food delivered. On the app it shows food delivered. I came out to see where the delivery man is but no sign. I admit having received 2 calls from unknown numbers but the delivery person never waited for me to response back. Instead I think the delivery person left. How much time do you think the delivery person has waited before leaving away with my food, 5 mins, 10 mins or an hour? I lost my money, my food, my lunch time looking around for my food and above that they took away my food. Where did they deliver it and to whom? They do not want to refund my money, ok but where's my food? Has it been given to charity or to feed a poor animal or the delivery person got a meal for free? I would never trust such a service again specially you can't get phone support. Only email support, which is unreliable for me.”

Helpful Report

Posted 1 week ago

“If below one star was a thing that's what I would put. Advised by Just Eat to cancel an order as I accidentally put the wrong address, cancelled the order to reorder but Just Eat decided that the restaurant had started making the order which they hadn't as they contacted me and just eat charged me the full amount for the order. Now I have to wait 7 days for a reply from someone in customer support. Absolutely shocking that you lie to customers and advise them to do things and keep the money. I will be taking this as far as I can so anyone else please find the Reddit post and supply any information you have”

Helpful Report

Posted 2 weeks ago

“Food was ready at the restaurant at 6.14pm and was eventually delivered to us at 7.36pm absolutely stone cold. But apparently Just Eat thinks this is acceptable. Appalling customer service when I raised this complaint with them.”

Helpful Report

Posted 2 weeks ago

“Just Eat is barely acceptable as a fast food platform. The app and website work fine and there's sometimes good offers that make the service fees worth it. Most orders go without a hitch. Where Just Eat completely fails is the customer service, as it is non-existent. You cannot get anyone in real-time as your order continues to push farther and farther beyond your delivery time. The only way to contact support is via email, and this takes days just to get a limited response with no apology or even explanation. It is no wonder takeaways are leaving the platform for the others.”

Helpful Report

Posted 3 weeks ago

“I cancelled an order that I was waiting nearly an hour for and the delivery times kept changing. the screen said that the food wasn't even being prepared and that the restaurant was still waiting for a driver. I only got a partial refund and I cannot find anywhere to complain to just eat. so they have just stolen my money because they didn't have any drivers available. They have gotten so bad with delivery times over the last few months with most delivery's for me now taking over an hour.”

Helpful Report

Posted 3 weeks ago

“Thieves of the highest order. Unable to deliver a order. Utter refusal to refund to me or the restaurant Disgusting behaviour from every person I spoke. Refused to allowed me to make a formal complaint, even going as far as to close webchat. Utterly incomprehensible behaviour.”

Helpful Report

Posted 3 weeks ago

“Really expensive food/delivery and poor quality customer service and overall just a bad place to buy from I wouldn't recommend Just Eat, not to mention they try shoving a subscription down your throat via notifications on your phone every single day.”

Helpful Report

Posted 3 weeks ago

“Avoid them.I ordered groceries with Just Eat.They cjarged and order never arrived.They are lying that driver was at the place.zi was waiting in front of the house.Never got money back.Be careful with them.dont order.”

Helpful Report

Posted 4 weeks ago

“I received an incorrect item that I could not eat. I followed the in-app process, sent the photo they asked for, and expected a quick fix - instead I got templated replies and a final decision pointing me to the FAQ. No one addressed what actually happened. No refund. If this is how clear, evidenced issues are handled, avoid Just Eat and spend your money elsewhere.”

Helpful Report

Posted 4 weeks ago

“£5.99 for free delivery. Eh?”

Helpful Report

Posted 1 month ago

“This company only cares about how much they can steal from you. They will give a delivery time and keep updating the time and delaying it by 30/40/50 minutes or even an hour. The restaurant will tell you that the order is ready to pick up by the just eat driver and you will eventually receive it after 2/3 hours, cold as ice and not allowed to get a refund or compensation and not able to even contact anyone about it.”

Helpful Report

Posted 1 month ago

“I ordered a McDonald’s via just eat on Friday Evening, I ordered my food at 20:46, and at 20:47 I had a contact number calling my phone, I didn’t answer the phone due to not knowing the number, I then text the number asking who it was for them to say “just eat code pls”, me putting my faith and trust into just eat, I thought there must be a reason they are asking for my code so I sent it over, then at 20:48 my ordered was processed as delivered and I’m left not knowing whether to expect my food or not. I tried to call the number back for it to go straight to a voicemail that said “there is an application error” I then called the local McDonald’s and asked them what was going on for them to say they had no idea, it was also the same on their end and to contact just eat as it’s their issue. I then had to reorder my food, an hour later costing me £60 in total for two orders. I then contacted just eat, and was waiting 3 DAYS for a response, I also waited 2 HOURS on live chat to be refused my refund and told that they could confirm the code was given at the front door, if that’s the case why do I have photos of the contact number asking me for my code a minute after the order was placed? This company is beyond a joke and there is something VERY STRANGE going on with them. I won’t be using them again and advise other customers to STAY THE HELL AWAY.”

Just Eat UK 1 star review on 11th August 2025

Helpful Report

Posted 1 month ago

“Hi all Mcdonalds in Rock Retail Park Birkenhead have messed my order up again and again. If you order from the just eat app they have informed me I will not be getting a partial refund, so what was missing, A bid arch burger. Medium fries and a free medium fries plus no dips, I reported it straight away and was told no refund will be given, I paid for the food and did not get what I ordered. The customer service is shocking so now they are losing a customer.”

Helpful Report

Posted 1 month ago

“I placed an order via Just Eat for a half chicken, costing £15. The food was never delivered. I contacted the restaurant, who informed me that they had handed the order to the delivery driver. They also stated that they did not know the driver personally, as he works for Just Eat. I attempted to contact Just Eat by phone but received no answer. Despite no delivery taking place, the order was marked as “delivered” on the Just Eat platform. No driver contacted me, nor did anyone arrive at the delivery location. I have sent several emails to Just Eat. The only response I have received is: “We have looked at the evidence and we are not going to pay the refund.” This is unacceptable, as I did not receive the goods for which I paid, and I have made multiple unsuccessful attempts to resolve the matter directly with both the restaurant and Just Eat. I request a full refund of £15 without further delay.”

Helpful Report

Posted 1 month ago

“Placed an order, never arrived. Was refused a refund. Cannot speak to anyone on this site. Highway robbery. Do not use.”

Helpful Report

Posted 1 month ago

“When everything is going well, this app works great. However, when something goes wrong, do not expect ANY great level of customer service. If you can get beyond the automated systems, the humans are stuck to a very strict script and will not deviate. They will ALWAYS side in the favor of the restaurant, and NOT YOU!! Even if food is delivered in a totally inedible state, and the restaurant manager promises a full refund... JustEat will NOT process it, no matter what you do!”

Helpful Report

Posted 1 month ago

“Have to say prior to posting this Just eat has been above uber but after the last complaint they are turning into uber eats no after care auto bot responses to complaints , pointless asking for pictures if you do not look”

Helpful Report

Posted 1 month ago

“Not happy with just eat, says 20% off, then it doesn't apply it, ermmm.”

Helpful Report

Posted 2 months ago

“Illegal immigrants working in the platform.”

Helpful Report

Posted 2 months ago

Just Eat UK is rated 1.2 based on 174 reviews