I ordered food through Just Eat, but when the delivery arrived, the driver opened his bag to reveal that the food was spilled everywhere. I requested a replacement, but he claimed it was due to his bike or motorbike causing the mess and promised to return, which he never did. After contacting the food service, I was informed that the driver would not come back, and they directed me to Just Eat. When I reached out to Just Eat, their response was unsatisfactory; they refused to issue a refund and dismissed my concerns. This situation is frustrating, especially since it has happened before, and I have yet to receive compensation for food I paid for but never received. It seems that Just Eat does not prioritize customer satisfaction, and I am left feeling neglected and dissatisfied with their service. Saurabh Srivastava (Just Eat UK) 22 Jan 2025, 18:22 GMT Hi Sharon, Thanks for getting in touch with Just Eat about your recent order 494879894. The business you ordered from asked for a delivery code at drop-off and was provided with the correct code, verifying the delivery was successful. This means we won’t be able to process a refund. Sorry, we weren’t able to provide you with the outcome you wanted on this occasion. I respond The situation is clear: the driver requested the code before delivering the food, which was subsequently found to be damaged and unsatisfactory. It is unacceptable that the driver failed to return after promising to address the issue. The condition of the food, having spilled in the bag and storage box, is the driver's responsibility, and I should not be held liable for this negligence. As a customer who has paid for both the food and the service, I am entitled to a full refund. If this refund is not processed promptly, I will escalate the matter by filing a complaint with the relevant trade authority. It is imperative that the driver presents the food in acceptable condition prior to receiving the code, not the other way around. Therefore, I insist on a refund immediately. They sent to me this John Baran (Just Eat UK) 23 Jan 2025, 07:29 GMT Hi Sharon, Thank you for reaching out to us. I want to apaologize for the experience that you've had with your order. At Just Eat, we always want our customers to enjoy their takeaway experience. When this does not happen, we try our best to turn things around and resolve the issue. Since the initial decision is in line with our policy, we won't be able to offer further compensation/refund requests on this occasion. I understand this may not be the outcome you were looking for and we appreciate your understanding. Kind regards, John B.