I applied for a refund after my order was not delivered to my hotel in Stratford, East London. The driver messaged me to say the road was blocked and did not know what to do, and I asked him to call me but he did not. Another driver delivering to the hotel offered to help and speak to my driver, but my driver did not call me.The delivered notification then appeared on the order, but no food was delivered. Just Eat's response was this: "The courier delivering your order made several attempts to contact you before leaving your order in a safe place. This means we won’t be able to process a refund." 1) He did not call me as requested 2) He did not leave my order in a safe place. If he left my order somewhere, it was nowhere near the entrance of the hotel. Before making this order, I had made several orders with the company, and yet this was not taken into consideration when dealing with my complaint. I will never use Just Eat again.