I placed an order via Just Eat for a half chicken, costing £15. The food was never delivered. I contacted the restaurant, who informed me that they had handed the order to the delivery driver. They also stated that they did not know the driver personally, as he works for Just Eat. I attempted to contact Just Eat by phone but received no answer. Despite no delivery taking place, the order was marked as “delivered” on the Just Eat platform. No driver contacted me, nor did anyone arrive at the delivery location. I have sent several emails to Just Eat. The only response I have received is: “We have looked at the evidence and we are not going to pay the refund.” This is unacceptable, as I did not receive the goods for which I paid, and I have made multiple unsuccessful attempts to resolve the matter directly with both the restaurant and Just Eat. I request a full refund of £15 without further delay.