Bought a toaster 1st September 2019 in Lidl. On 25th August 2020 when just under a year old it was faulty and not working. It had a 3 year warranty. Have e mailed many times with no response, then when I did get a reply they wanted my receipt which I sent a copy but still heard nothing. Phoned customer service and after holding on phone for 25 mins to speak to someone they said they would send me a letter to take with toaster to the shop to get a refund. Letter never came. Have e mailed many more times but am getting nowhere. I have even sent a letter to head office by signed delivery but they have not answered. LIDL ON PRICE , LIDL ON CUSTOMER SERVICE. What more can I do to get refund! Will not be purchasing anything else from them.