Sadly I had an issue with a product (a box with mouldy product in) I contacted Lidl and recieved a standard we'll get back to you. That was a month ago. Calling LIdl simply doesn't work as their phone line says we are experiencing high demand and cuts you off or leaves you hanging on average for 18 minutes at which point I simply hang up. I have now sent three email all of which have been ignored. My advice is don't bother calling Customer Services as they don't give you any. I'm not sure why they bother with the pretence in their adverts of caring about their customers. Once they have your money they have no interest in you. It is sad because they are a good shop. They just don't have any Customer service. Once you accept that its best to find a shop that actually helps its regular customers.