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Anonymous
Fantastic Staff Fantastic Service Upperton Road Lidl Leicester We would like to express our special thank you to the staff at the Upperton Road Lidl, Leicester, for their hard work and the excellent service they have provided to our community. The staff are:- Veronika - A simple "Hello!" from her goes a long way. Her gesture is very welcoming and relaxing.Thanks, Veronika.Isaac - A very, very helpful young man especially to senior shoppers and of course, to all other customers needing assistance. We do appreciate your kind consideration.Keep up with your good work. Thank you, Isaac. Sarah - She has a pleasant, affective smile which radiates warmth. It relaxes us and makes our shopping at Lidl stress free! Thank you, Sarah.Raf - Not afraid to go on his hands and knees and ensure the shelves are well stocked. Raf also has a sincere and caring customer approach. For example, if he sees an elderly customer needing assistance. Raf wasted no time to offer his help by ensuring a checkout counter is readily available to serve them. Thank you, Raf for your kind consideration which is very well received. David - Very helpful and very organised. He has a methodical work approach, rotating stock and replenishing the shelves. David is also quick to prioritise a situation. His preparedness and mannerism helps to give a very efficient service and saves time. For example, if he observed a build-up of customers queuing. He has no hesitation to open the checkout counter to avoid keeping customers waiting. That's fantastic! Thanks, David. Erika - I accidentally dropped a jar of sauce near the checkout. Erika not only quickly cleaned up the mess but also replaced the jar of sauce! Erika's Safety First approach tells me that she is naturally a very caring and kind person and that's very reassuring. She also helped me numerous times to scan my Lidl Plus card. Thank you, Erika.Khadeeja - She, too, has no hesitation in cleaning up any mess or damp on the floor. Safety First approach is great. Thank you, Khadeeja for your speedy and caring action. It's very much appreciated.  Olivia - Always busy with the oven! Baking and more baking! We wouldn't like to be in her position on a hot summer day. But then, keep going, Olivia! We love your bread and cakes. You keep all of us very happy, indeed. Well Done!  Jay - Saturday is always a busy day for shoppers at Lidl. Jay's rapid and good organisational skill to cope with on-the-spot demand for service is great. For example, Jay will call out for his colleagues to the checkout to serve queuing customers and he, too will do the same with serving the customers. Thanks, Jay.Robin - Very easy to talk to and very knowledgeable about the product Lidl has in store. If you can't find what you are looking for. Find Robin and he is sure to help you! Thanks, Robin, for taking care of your customers. Grant - Always friendly and cheerful and ready to help.No job is too small for him. Thanks, Grant.Liam - Another great staff member who will go over and beyond his call of duty to help his customer even though he was on his way out of the store after the end of his shift. Liam never turns any customer down should they ask for his assistance. Thanks, Liam.Sabesan - Always rotating the stock before refilling the shelves. If anyone should ask Sabesan for help, he will stop whatever he is doing and waste no time to assist the enquirer. Thanks, Sabesan. Robert (Security Guard) - Quietly spoken man but very efficient in his patrol in the store. He is also very observant and very vigilant in his watch. He gives us a sense of feeling safe while shopping in the store and that's very reassuring. Thank you, Robert.The staff at the Upperton Road Lidl has always been very friendly, helpful.and professional at all times. It is their behaviour and mannerism that encourages us time and again to continue to shop at the store. Thank you once again, EVERYONE!
3 years ago
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