It was my first time at that local branch in Great Yarmouth as I never been in there. I found goods with brilliant price and I liked the fresh bakery. Sone products cost higher than other budget shop. And I was disappointed when at till I was charge a lot. Being curious I checked the receipt and unfortunately I was charge extra £9. And it would be OK if the cashier had apppologised, however they, cashier and the other one who came to do return, were acting like it was me who making discomfort for them. I don't know why this treatment to customer who makes a profits for their employer and secure their job?! Also, I have not got a receipt on refund. I think I should had received it in my hands as I got my refund onto my bank account.