My recent visit to the Lidl store in Watford was very disappointing. Upon entering, I went to the bakery section where a girl was taking bread out of the oven. I kindly asked her if she was baking a rye bloomer loaf, but she responded in a snappy and condescending tone, saying, "Can you wait another 5 minutes?" She turned away while I was trying to explain that it was just a question and that I didn't need it immediately.
I decided to move on and continue my shopping. Later, while I was in the checkout line, I saw her being called to open register number 1.
Unfortunately, I couldn't see her name, but I am certain that I will NEVER return to this store.
Customer service is crucial, and unfortunately, this experience left me very dissatisfied.
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