I slipped over in one of the Lidl stores in October last year. I contacted the helpful customer service. Having contacted the claims department, I got an email saying it might take up to 90 days to investigate and since that email, I heard nothing. I have been onto the head office, ir so I was told, who have been sympathetic and helpful. I then received an email from the claims dept saying they didn't think there was a case to answer but offered me £100 voucher! I've accepted that but a month later and another phone call to head office, I have yet to receive the voucher. Lidl claims can only be contacted by email! I feel I have just been ignored. I had a very badly bruised leg, which even now, the bruises can still be seen. I would have given no stars but that option is not available.