I visited this store this evening around 9pm today to purchase 4 pepsi bottles and 4 bottles of beer. 22nd June 2019. I suffer with carpal tunnel syndrome and sometimes struggle to pick up heavy items. I placed carefully 4 bottles of pepsi and 4 glass bottles of perlenbacher lager into my own large shopping bag and dragged them to the checkout. I explained to the cashier serving that I couldn't lift these heavy items and gave her a single bottle of each for her to scan and explained how many in my large bag I had, which by the way were very much visible plus your store manager saw me do this in the beer aisle. The cashier who only works once a week was rude to me and pushed passed me to check my bags. I am not disputing that she had a right to do so to prevent theft etc, however she didnt ask to check or even suggest that was her intention. I told her that I had nothing else and she gave me a look of disgust. I am a regular customer in that store and this is the 2nd time in 5 months that I have been made to feel victimised in this way in your store. The first time was regarding the security guard nick who thinks the store is his own and is a bully. Even your staff members, the nice ones agree with me. Anyway back to the matter. Your employee unpacked my bags, scanned all the items in my bag although I provided her with a single one of each to scan along with the quantity and she just dropped all 4 bottles of Pepsi ontop of the glass bottle. I'm annoyed by this point because I packed the bags to be able to leave the store so it was easier to carry out and she didnt care about the way she repackaged my bags upon assuming I was a thief. At this point I've told her about this and she shrugged her shoulders and said it wasnt her problem. I then walked out of the store, placed my items in my vehicle and returned to the store to get a replacement bottle as it was broken as a result of her incompetence. Your store manager at this point was assisting her with another customer and she took my bags off me as they getting the floor wet because the cashier broke the bottle. She denied doing this and denied that I explained I was struggling in the first place. Your manager was also very rude and it was only the nice male colleague who helped to diffuse the situation. It's a joke and both the cashier and the manager are complete and utter assholes. They have no clue how to speak to people and also made it clear that she was doing nothing about it. I purchased 2 bags on a previous visit and had to leave them there due to the broken glass within the bags and the beer too. I only had a replacement bottle and not replacement bags. I used to work for the warehouse in bridgend and always praised lidls for their products and store cleanliness and staff etc but this store in Newport house the worst staff I have ever encountered in my entire life.