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Anonymous
Lidl France not UK Frenchmale 1 post Lidle Montparnasse Unpleasant Experience Jul 13, 2019, 6:39 PM Save I am disabled on a wheel chair. As such I purchase somewhat larger quantities as I am unable to go shopping frequently. After spending three hours shopping I took my turn in the disabled check out lane. When my turn came and after the clerk started to check me out an angry manager came and stopped the process. He complained that I am buying too much. I must split my cart into two; check out the first half and pay for it; then go back in line and wait a new turn to check out the 2nd half of the cart. Yes unbelievable but that is what happened. I told her I have already waited 20 minutes my turn and I cannot do that. Then the manager said you cannot check out and proceeded to take away the shopping back to the store and asked other staff to return them to myself. I asked for a higher manager. She would not call one. When I remind she at last called somebody who said we will check you out but it was too late as already she took away all the shopping back wasting 3 hours of my time. I wrote registered letters to Lidle Manager Mr. Fuschs, top Hum,anm Resources and to Lidl headquarters in Germany. Two and half weeks later no answer from anybody. If you are disabled as you maybe discriminated against by no less than a Lidl manager. Also management does not care. The usual experience at most groceries is to be taken to the top of the lined if you are disabled and not to que in line twice for the same purchase. I will never go back to Lidl and I advise that if you are disabled avoid that store.
5 years ago
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