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JCM
When you decide to purchase tools from Lidl ignore the 3 year warranty promise. By all means buy them but be prepared for the statutory 12 months warranty. Lidl will put you in telephone contact with the manufactures agent who you will find unhelpful and on the edge of rude. By the time three years comes around the product is likely to be discontinued and that’s the end of the conversation. When I pressed for a better conclusion I was told to have a nice day and the phone abruptly put down. Lidl’s own customer service dept will read part of what you communicate and their bit part reply would fail a junior school test. Lidl’s in-house training to the customer service team seems to be to frustrate the customer to the point where they just give up and go away. I wonder if this will be a successful long term strategy
4 years ago
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Lidl UK has a 2.6 average rating from 628 reviews

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