There is much to say about lidl, and definitely the costumer service is one of the most problematic, (constant issues). I don't remember the exact day, but I know was wen they recall un item, humus, the recall was about a potential bacterial (salmonella) if I recall writh. I bought the item about 3 days earlier, as I'm going to the fridge shelf, I realaize the the item I bought was recall, unfortunately I eat the humus the night before, and I wasn't feeling well, as wen I got up I have a very apset stomach included (diorrea) so I aprotch some from lidl and ask to have more information about the recall as I wasn't feeling well, the lidl worker, replay to me maybe you got something else! I was really upset,and I tall her that was rude to dissent a costumer problem, so I asked her to call the manager, so this individual came to speak with me, this guys was even dissent of my issues, I said I'm not feeling well since yesterday, as I eat the recall humus, he's replay was I can help you ser, there is a number that you can call on the recall paper, just to let you know that the so called recall paper at the shelf was 14cmx18cm I'm not exactly sure the size but was small, small inuff to pass by and not see it, anyway, then i was try to tell him that's u should track people, as many payments are made with bank cards, I became abrupt with me, telling me that there was only one case off salmonellabut they still recall the item, and himself and his family have eaten the humus and nobody has been ill, he's such a lier, as a main manager he new about the recall a lot earlier, so if I true he is put his family at risk I don't believe that, was not compassion or understanding any emotion, I been a loyal customer for 20 years but now I'm becoming unhappy, experience in lidl orrible at well street lidl Hackney.