My Husband and myself went to the Lidl store in Leamington Spa yesterday. As we approached the checkout there were 4 operators on, but 2 were closing. There were 2 ladies at the checkout with large trollies full and at the other checkout it was the same-we had 6 items. My husband asked the chap on checkout 2 if he could put ours through as we only had a few things. He pointed out the open checkouts, which he said he knew, but thought the idea was to get in a shop be served and leave asap (this is only the 4th time we have been in a shop since lockdown). He wasn't having any of it and walked off. We were waiting in a queue having a private conversation about the availability of staff and our checkout operator, Becci, piped up he had to get tills ready for other people to come on at 2pm and that he finished at 4-don't know why we needed to know that. She had no right to comment, but she did. My husband told her he was not concerned about this, was concerned about getting served and getting out of the shop. Her colleague then came to take over the till and she told her as plain as day 'there's an a******* at the end of the queue'. We obviously made it known we were unhappy with being called that and asked for the manager-Jasper-who had been on the till that wouldn't put our shopping through. When we told him a member of staff called my husband an a******* he said had we of talked to him in a friendly manner previously he would have gone out of his way to deal with it. Nothing to do with it, someone working in a shop should keep that kind of opinion to themselves and not say it in front of the customer. Neither one of them said sorry and Jasper was going out of his way to be obstructive. Manager-really? I have reported this to head office in fairness only yesterday after the incident so we will see what happens!