I returned few items via Hermes drop off. Instead of using 2 parcels I ended up using 1 parcel to return, by mistake, as I assumed right thing to do being it all part of single order, and that's how it was delivered too. I returned items in April, but I chased them on August as I still didn't receive any refund. I can relate with other customers who are saying 'NO CUSTOMER CARE...NO RESPECT FOR CUSTOMERS'. After chasing for 10 days, they refunded money just for 1 item returned, and rejected to refund for other 11 items. I don't trust that they have refunded any money for any items I've returned in the past. It was so frustrating experience dealing with their customer service, which don't care about customer at all. Refund money never received for rest of items, and never buying again from them. Poor customer service, better to stay away.