“I did not get my delivery I contacted M and M customer service they were worse than useless I must have sent them ten Emails and they didn't act on them in the end I just asked for my money .😡😤”
“Meine Bewertung ist ausdrücklich und ganz bewußt sehr schlecht.
Ich gehe davon aus das MandM hier in Deutschland sämtliche Verbraucherrechte mißachtet, ja ganz klar ignoriert und dagegen verstößt. Ich habe die Verbraucherzentrale eingeschaltet und werde das Verbraucherministerium weiterhin informieren.
Ich habe ein Paar Schuhe von PUMA bei dieser Firma im Sale Anfang Januar 25 gekauft. Der Preis war gut und ich dachte nichts schlechtes. Ich trage Schuhgröße 45, bei Fussballschuhen nehme ich immer 2 Größen größer, habe also die Schuhgröße 47(12) bestellt. Diese Schuhgröße passt immer, trage ich auch.
Die Ware kam bei mir dann an, aber das war keine Größe 47 sondernd kleiner als meine Größe 45, wahrscheinlich die Größe 44. Ganz ausdrücklich wurde das falsch verpackt.
Ich habe mich dann auf die Suche nach Ansprechpartner begeben. Es gibt kein Deutsches Impressum, es gibt keinen in Deutschland verantwortlichen juristischen Vertreter, es gibt keinen Deutschen Firmensitz, eigentlich gibt es gar nichts.
Genau deshalb machen die was die wollen und ignorieren unsere Verbraucherrechte.
Ich habe dann eine Email Adresse gefunden, den Sachverhalt dort vorgetragen, mir wurde ausdrücklich gesagt die machen gar nichts. Die Bearbeiterin war äußerst unhöflich in ihrer ganzen Schreibart, ekelhaft. Die schrieb tatsächlich dass das meine Schuld sei, ich müsse doch wissen was ich zu bestellen habe. Ich empfand die Ekelperson als widerlich als ich das laß.
Ich musste dann schlussendlich aus eigener Tasche 6,99 Rückporto bezahlen für Fehler die diese Firma begangen hatte, fühlte mich regelrecht erpresst. Es ist bei dieser Firma MandM keinerlei Einsehen da, kein Service, keine Lösungssuche nichts vorhanden was ich als positiv bewerten würde, daher gibt es von mir nur eine ganz ausdrücklich schlechte Bewertung, die in meinem Fall ausdrücklich gerechtfertigt ist. Im Übrigen alles nachweisbar, mit Fotomaterial, Schriftverkehr ect.
Die überall gängigen positiven Bewertungen dieser Firma sind ausdrücklich K I generiert, auf keinen Fall echt. Ich glaube denen kein Wort!
Ich kann dieses Unternehmen MandM auf keinen Fall empfehlen und rate ausdrücklich davon ab.”
“My parcel was damaged in transit and sent back to MandM which were Christmas presents and I can’t get a refund until they have received the item back even after them telling me it’s on there way back to them, I said i didn’t want a refund just my items resent and they’ve said they can’t do it how does it make sense not my fault my stuff was damaged never again”
“My parcel was damaged in transit and sent back to MandM which were Christmas presents and I can’t get a refund until they have received the item back even after them telling me it’s on there way back to them, I said i didn’t want a refund just my items resent and they’ve said they can’t do it how does it make sense not my fault my stuff was damaged never again”
“I had subscribed to their annual express delivery as I was hoping to save money on delivery over the year but when I placed an order, I didn't get my delivery. When I contacted M and M, I waas told that my order had been lost and they refunded the money and nothing else. They then told me that if I still wanted my order I would have to place the order again. Luckily the item was still in stock in the size that I needed so I place the order again and notified customer services of my new order number in the hope that a bit more care would be taken with this order...especially since I had paid for the express delivery (and it was far from express at this point).
You wouldn't believe me but come delivery day, there's still no delivery! Checked tracking with Evri and it stated that they have yet to receive anything from M and M! Was this a joke?! Unfortunately not. I contacted them and felt fobbed off with a lie. This time, there was a problem with my delivery note apparently. So they refunded me. Again!
So after almost a week and a half, I'm left without my order on what was supposed to be an express delivery. No thanks! I'm taking my custom elsewhere...”
“Evri have said they have delivered my item contacted them they say to contact MandM can't get to speak to anyone I'm nearly £40 out of pocket and cannot afford to loose money I need some help to resolve this situation”
“Said it was delivered to my address
The parcel was not delivered the company did nothing to help I lost my money and no parcel or refund given
Awlful customer service , rude and not helpful
I would not buy from this company”
“I bought a pair of trainers and I decided to return it back as the trainers looks far different from the one the advertise it on the website, and I got a return label and I sent it back, at the end I contacted them about my refund and they said the address you sent it to this is not our address so I lost my trainers in between I paid £45 it's all gone, I recommend every body don't buy anything from this company because they items all fake and very different from the picture which they have on the website.”
“FAQ's and help useless. I've spent an hour trying to get across my problem with, I suspect, a robot.
Mandmdirect charge a lot for returns and make it impossible for people confined to home.
How hard is it to include a return form with your purchase and arrange payment to activate if needed.”
“Been purchasing of mandmdirect back when it was a catalog my Nan let me pick stuff from 20 years ago and as a adult I purchase stuff for me and the kids plenty to choose from and easy to send back of issues.”
“Avoid at all cost, I am over £100 out of pocket over Christmas because they've damaged a parcel in transit, they won't refund whilst they wait for the package to be returned by courier, I never even recievd it to check damage, evri sent it straight back. No presents and no refund over Christmas, what a way to run a business, we used them for years as a big family and will never use again, I will continue to leave negative feedback everywhere untill my money is returned”
