“I waiting on my money back over 5 weeks now no customer number i am single mother with my austic son i need bck my money i don't receive the orders I got email mmdirect receive back my orders so why given me bck my money i going to budsman and make complain”
“Ordered my size jumper but it was huge, having to pay £3.99 return fee is really expensive and other reviewers say they are not getting refunded when returning items, big mistake shopping with them. First and last time!”
“Shoe paid for came like bit of old plastic and they arrived in a small flat plastic bag I’d been ripped off again won’t be a third time shouldn’t be on trust pilot”
“I paid with a new debit card and had my card details robbed and a lot from my account. I had only used this new card once to make this purchase. Do not buy from this company they cannot be trusted. Complained but never got any response.”
“Very bad and rude customer service. Very inefficient packing team who sent the wrong products. Very bad finance team who can count.
Very problematic and stressful transaction”
“The company are a joke, ignore complaints, never issued my refund even when they got the package. I asked 5 times to raise a complaint in an email they ignore you then tell you they do not have a complaints team they cant be trusted! They wont send you an item if missing, you need to reorder and pay again but do not send your refund total sharks! Avoid Avoid Avoid order 239780031”
“I bought a couple of items of clothing from this company a week or so before I went on my holidays. The clothes I bought were mainly for my 2 kids. I paid express shipping to arrive at the latest a day before I went.
Sadly the packet didn't arrive till 2 days after I left according to my neighbour as it was just thrown over the gate and left in the heavens of rain.
These clothes are useless to me now as they were mainly for my kids just for the holiday. I had to go and buy them clothes when I arrived out there because of what went on!
This is not the first time either. I didn't bother trying to get a refund the last time but this time it really annoyed me over everything and I tried contacting the customer care which is practically none existent!
The clothes are decent as I have bought a lot of then in the past but this will be the last from me now.”
“feels like a scam. They don’t reply to messages, and there’s no way to speak to anyone. I paid for an unlimited delivery service, but I can’t even log in. They never respond, even though they claim to reply within 24 hours. It’s already been a week, and I’ve left three separate messages—still nothing. Total scam.”
“Sent the wrong size trainers and refused to refund or replace them. I bought similar trainers from sports direct that fit ! Obviously Chinese sizes are much smaller than uk”
“Purchased French Connection shorts size XL(36)
The shorts measured 38" on receipt
And I have to pay to return these faulty goods and take them to a drop off
Remains to be seen whether I receive a refund. Judging by the other reviews, it seems unlikely”
“I really wish you would get another courier company as Evri are absolutely PATHETIC I have been waiting for clothes to go on holiday but they never arrived it's just ridiculous a courier company just can't deliver when they are meant too . Very dissappointed and put me off from ever ordering from M&M Direct again”
“The shoes didn’t fit but they wouldn’t refund it as it had been tried on. It was still in perfect condition and original packaging, and had just been tried on once.”
“I have always been happy with MandM.. that is, until I had to make a return because the completely wrong order was sent to me. I paid €10.99 to Drop2Shop and it took 19 days for my return to reach MandM. I heard nothing for a further 6 days regarding a refund and only then after I posted a negative review on TrustPilot. My return cost was not refunded which I find unacceptable as it was the company’s mistake. Yes, their prices are great but buyer beware.. returns are an expensive nightmare.”
“Recent order of puma trainers. I've ordered lots of things from mandm with no problems. But the puma trainers I've just received is a letter down. Soles are wafer thin. Very uncomfortable. After a day's wear my feet are in bits. Had a few pairs of pumas that have been great but these are atrocious. Would not recommend. The trainers in question. Puma club 5v5SD.”
“Wrong items delivered again!! And was late again too so late delivery took over two weeks and then to find out I’ve got the wrong items again is appalling service! When I’ve emailed customer services I’m completely ignored yet again! This company is an absolute joke and treat their customers and by the looks of it their employees too like dirt!”
