“Sent the wrong size trainers and refused to refund or replace them. I bought similar trainers from sports direct that fit ! Obviously Chinese sizes are much smaller than uk”
“Purchased French Connection shorts size XL(36)
The shorts measured 38" on receipt
And I have to pay to return these faulty goods and take them to a drop off
Remains to be seen whether I receive a refund. Judging by the other reviews, it seems unlikely”
“I really wish you would get another courier company as Evri are absolutely PATHETIC I have been waiting for clothes to go on holiday but they never arrived it's just ridiculous a courier company just can't deliver when they are meant too . Very dissappointed and put me off from ever ordering from M&M Direct again”
“The shoes didn’t fit but they wouldn’t refund it as it had been tried on. It was still in perfect condition and original packaging, and had just been tried on once.”
“I have always been happy with MandM.. that is, until I had to make a return because the completely wrong order was sent to me. I paid €10.99 to Drop2Shop and it took 19 days for my return to reach MandM. I heard nothing for a further 6 days regarding a refund and only then after I posted a negative review on TrustPilot. My return cost was not refunded which I find unacceptable as it was the company’s mistake. Yes, their prices are great but buyer beware.. returns are an expensive nightmare.”
“Recent order of puma trainers. I've ordered lots of things from mandm with no problems. But the puma trainers I've just received is a letter down. Soles are wafer thin. Very uncomfortable. After a day's wear my feet are in bits. Had a few pairs of pumas that have been great but these are atrocious. Would not recommend. The trainers in question. Puma club 5v5SD.”
“Wrong items delivered again!! And was late again too so late delivery took over two weeks and then to find out I’ve got the wrong items again is appalling service! When I’ve emailed customer services I’m completely ignored yet again! This company is an absolute joke and treat their customers and by the looks of it their employees too like dirt!”
“The prices of goods can be very good but so are competitors, so having to pay for returns when others don’t means I will stop buying here. These days most people spend enough with favourite online retailers to compensate for the returns being free. It’s only justifiable when they have repeat returners who take the mickey.”
“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery!
𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
“I did not get my delivery I contacted M and M customer service they were worse than useless I must have sent them ten Emails and they didn't act on them in the end I just asked for my money .😡😤”
“Meine Bewertung ist ausdrücklich und ganz bewußt sehr schlecht.
Ich gehe davon aus das MandM hier in Deutschland sämtliche Verbraucherrechte mißachtet, ja ganz klar ignoriert und dagegen verstößt. Ich habe die Verbraucherzentrale eingeschaltet und werde das Verbraucherministerium weiterhin informieren.
Ich habe ein Paar Schuhe von PUMA bei dieser Firma im Sale Anfang Januar 25 gekauft. Der Preis war gut und ich dachte nichts schlechtes. Ich trage Schuhgröße 45, bei Fussballschuhen nehme ich immer 2 Größen größer, habe also die Schuhgröße 47(12) bestellt. Diese Schuhgröße passt immer, trage ich auch.
Die Ware kam bei mir dann an, aber das war keine Größe 47 sondernd kleiner als meine Größe 45, wahrscheinlich die Größe 44. Ganz ausdrücklich wurde das falsch verpackt.
Ich habe mich dann auf die Suche nach Ansprechpartner begeben. Es gibt kein Deutsches Impressum, es gibt keinen in Deutschland verantwortlichen juristischen Vertreter, es gibt keinen Deutschen Firmensitz, eigentlich gibt es gar nichts.
Genau deshalb machen die was die wollen und ignorieren unsere Verbraucherrechte.
Ich habe dann eine Email Adresse gefunden, den Sachverhalt dort vorgetragen, mir wurde ausdrücklich gesagt die machen gar nichts. Die Bearbeiterin war äußerst unhöflich in ihrer ganzen Schreibart, ekelhaft. Die schrieb tatsächlich dass das meine Schuld sei, ich müsse doch wissen was ich zu bestellen habe. Ich empfand die Ekelperson als widerlich als ich das laß.
Ich musste dann schlussendlich aus eigener Tasche 6,99 Rückporto bezahlen für Fehler die diese Firma begangen hatte, fühlte mich regelrecht erpresst. Es ist bei dieser Firma MandM keinerlei Einsehen da, kein Service, keine Lösungssuche nichts vorhanden was ich als positiv bewerten würde, daher gibt es von mir nur eine ganz ausdrücklich schlechte Bewertung, die in meinem Fall ausdrücklich gerechtfertigt ist. Im Übrigen alles nachweisbar, mit Fotomaterial, Schriftverkehr ect.
Die überall gängigen positiven Bewertungen dieser Firma sind ausdrücklich K I generiert, auf keinen Fall echt. Ich glaube denen kein Wort!
Ich kann dieses Unternehmen MandM auf keinen Fall empfehlen und rate ausdrücklich davon ab.”
“My parcel was damaged in transit and sent back to MandM which were Christmas presents and I can’t get a refund until they have received the item back even after them telling me it’s on there way back to them, I said i didn’t want a refund just my items resent and they’ve said they can’t do it how does it make sense not my fault my stuff was damaged never again”
“My parcel was damaged in transit and sent back to MandM which were Christmas presents and I can’t get a refund until they have received the item back even after them telling me it’s on there way back to them, I said i didn’t want a refund just my items resent and they’ve said they can’t do it how does it make sense not my fault my stuff was damaged never again”
“I had subscribed to their annual express delivery as I was hoping to save money on delivery over the year but when I placed an order, I didn't get my delivery. When I contacted M and M, I waas told that my order had been lost and they refunded the money and nothing else. They then told me that if I still wanted my order I would have to place the order again. Luckily the item was still in stock in the size that I needed so I place the order again and notified customer services of my new order number in the hope that a bit more care would be taken with this order...especially since I had paid for the express delivery (and it was far from express at this point).
You wouldn't believe me but come delivery day, there's still no delivery! Checked tracking with Evri and it stated that they have yet to receive anything from M and M! Was this a joke?! Unfortunately not. I contacted them and felt fobbed off with a lie. This time, there was a problem with my delivery note apparently. So they refunded me. Again!
So after almost a week and a half, I'm left without my order on what was supposed to be an express delivery. No thanks! I'm taking my custom elsewhere...”
