I had subscribed to their annual express delivery as I was hoping to save money on delivery over the year but when I placed an order, I didn't get my delivery. When I contacted M and M, I waas told that my order had been lost and they refunded the money and nothing else. They then told me that if I still wanted my order I would have to place the order again. Luckily the item was still in stock in the size that I needed so I place the order again and notified customer services of my new order number in the hope that a bit more care would be taken with this order...especially since I had paid for the express delivery (and it was far from express at this point). You wouldn't believe me but come delivery day, there's still no delivery! Checked tracking with Evri and it stated that they have yet to receive anything from M and M! Was this a joke?! Unfortunately not. I contacted them and felt fobbed off with a lie. This time, there was a problem with my delivery note apparently. So they refunded me. Again! So after almost a week and a half, I'm left without my order on what was supposed to be an express delivery. No thanks! I'm taking my custom elsewhere...