My experience was so bad. I ordered a gift for next day delivery and than it never got delivered after having taken a day off to stay in for it as I am flying out tomorrow 13:30pm. I called in at 13:00pm today chasing was told oh sorry by an advisor it won’t be delivered today. I said I need to speak to their manager I than had a Sarah on duty manager at Leominster than she said “oh no I apologise on behalf of the advisor it may still be delivered today because here is nothing suggesting it won’t be please wait until 8pm” 16:45 I get a text from DPD your parcel will be delivered tomorrow....I made it clear it was a gift for an event I’m travelling too. The inconvenience not to mention my day off work I took to wait in for it. To than call back to find out why I was not updated and once again speaking to another supervisor called Paula who could only give me three words “ it’s not guaranteed” why am I paying for express delivery if it’s jot guaranteed and your website says if you order before a certain time you will have it next day which I did. She than transferred me to Joe another manager that deal with deliveries whom immediately as I was transferred to him was already defensive and wanted to offer me £2 compensation 😂💦 joke right talk about customer service. I said to him you can keep that £2 my issue is the lies, why no one kept me informed and the inconvenience caused he than got really rude and obnoxious with me. No apologies one word for these people and this company customer services does not exist they did not give a toss about what I felt all they kept saying is we have sent another out because the first one seems lost missing the point that the one they have replaced it with will not make it on time as no one will be in the property. They refused to refund me immediately because they needed DPD to tell them delivery had not been received forgetting that they know I haven’t received it as a customer once again delaying my refund and my process as a customer. To all customers thinking of using them ******AVOID AVOID AVOID****** not worth your blood pressure rising....