Company has changed their process with invoices and returns labels (which I wasn't made aware of until I was sent an email AFTER I ordered the product!) I was told they had done this to reduce their carbon footprint. I called customer services advising them I don't have a printer. I was NEVER at any point during the phone call that some Hermes shops can supply a printer. However I was told they had done this to reduce their carbon footprint (despite the fact the paper needs printed anyway...and now because they've sent the return label I had paid for by post, they've used at least twice the amount of paper, plus all parcels are in plastic...as opposed to the likes of Amazon who use paper and cardboard which are renewable and recyclable) However they have sent me the paperwork I needed (using extra paper and resources...plus I would have had to print the paper anyway, so it wasn't saving anything). I advised them (by email later) that if they wanted to reduce their carbon footprint, they might think about moving to reusable, degradable or renewable resources to pack their products. On the call I had an awful experience with a call handler, hence the email about the carbon footprint. I've had my fill of MandM, thus as soon as I have my refund, I'll be asking for my details to be removed. (Which will save me 5 emails per day!!) I had posted a review elsewhere and was advised that they had sent me the PREPAID returns label as a goodwill gesture...I had already paid for it!!; Based on the shear number on one star reviews that are here, please think long and hard before buying from here!!