We are still fighting to get our money back. Although we have consumer rights behind us, that allow us to ask for a refund on a coffee machine we purchased ,within 14 days, whatever the reason, as it was over the internet. The machine is sold as a professional level coffee maker but it is not and we have tried for nigh on two weeks every day to get the machine back to them and get our money back. All they do is keep fobbing us off with excuses and saying that the manager will get back to us. They clearly have a system of employing people to fob off until you get fed up. Seems this great customer service is a clever marketing ploy but has an underlying dark side. Be very aware when buying from these characters. We are now speaking to trading standards and our solicitor, Biggest thing is that it is our sons business of 21 years old and the money the machine cost is everything he has and so it is effecting his young business.