Now took my setup payment and order for Broadband and gave me an activation date. I waited for this activation date but no router arrived. On the activation date, I call up Now only to find that they have lost my order. Eventually they find it but can see that they had cancelled the order shortly after I paid my setup fee. No one called or communicated with me at all. I was just left waiting for my activation date. So now I have lost two weeks with no broadband and Now are clueless as to what went wrong, they also cannot refund my setup fee due to their own internal issues which I did not fully understand. This company will happily take your money and then treat you like the dirt of a dog. AVOID AND DO NOT USE UNDER ANY CIRCUMSTANCES!