I signed up for a free trial, watched a terrible show and then immediately cancelled. Several months later I realise that I have only cancelled one aspect of the subscription, so I am paying for two services of which I had no knowledge. When I try and contact the company to discuss and arrange a refund they offer no way of communicating with them, the chatbot on their site is broken and does not process any details about a refund request.
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Alice, Customer Support
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