Shocking customer service, I decided not renew my contract on the 9th of October 2024 after choosing a new provider back at the start of September, My new provider notified Now broadband and Now sent me email confirmation in September to say I was leaving, However 23/1024 my account is still pending cancelation, Now have stolen money from my bank without my consent and gone ahead with a new Now contract that should not have started, I've tried many time to use online Now chat with for that team to say broadband is now with sky, I've tried to discuss with sky who say go to Now, I have found an email address to discuss my account with Now and apparently there has been an error! Yet the service is still pending being cancelled, I asked for my bank details and card to be removed yet they are still active on my account so I called a phone number for them on Monday to be told a ticket has been rised. Just shocking if I could 0 stars I would. They can't keep stealing money for a contact that was not a greed to.