Do yourself a favour and DO NOT BUY from this company. I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag. I know they were in the box for various reason. 1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me. 2/ They are not at my house. 3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point. Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with! When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me. They never got back to me, so I wrote to the MD and did not hear back from her either. So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them. They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online. I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.