“Terrible customer service.
Only half the order was sent. Was on chat waiting for hours with no reply. Sent email, messages etc and no answer.
I have submitted a complaint through PayPal and am hoping they will resolve the problem.”
“Worst customer service I have ever come accross. Would avoid this company like the plague
I contacted them via email. Tried live chat it wasn’t working, nobody answers the phone so I had to drive 50 mins after they sent me the complete wrong package and it only had one shoe in it.
The staff I have spoken to have been most unhelpful and this company is a scam”
“Terrible… ordered some birkenstock shoes no where on the website does it state narrow fitting!… had to get a returns label printed as i have no printer… yodel said the barcode was not acceptable .. so had to return them through royal mail at my own expense…. No local office shops within 30 miles to return then… also tried live chat for advice .. just told to sit tight in a queue…. Will not be shopping with office again.”
“Ordered with a 3-5 delivery - over a week later (after hearing nothing back) they emailed ti say they’ve cancelled my order - absolute joke, definitely don’t recommend”
“I ordered a pack of Adidas socks for £12.
When they arrived the security tag was still attached. This cannot be removed without damaging the socks. I have sent several emails to Office requesting a solution. I received a response suggesting I return to a store in order to get the tag removed. However I don’t reside near a branch so that is not an option. That is the only response I have received despite sending emails requesting further assistance. A wholly unacceptable situation which has dragged on for almost 2 weeks now. Unbelievable”
“0 professionalism. The employees are not knowledgeable, giving eronated informations about the models they have. Rude when they were asked to replace the pair of shoes that i bought because of missinformation by their side. I wouldn't recommend this company.”
“Unbelievably appauling staff...couldn't believe how they blankly refused to engage with me as a customer wishing to make a purchase! Also, having read other reviews today, I cannot believe that the managers/owners etc of this company don't appear to be taking on board, all the negative comments posted in the last couple of years...had they done so, am sure we would, at this stage, be greeted by competent, enthusiastic staff, willing to be the face of a modern, fashionable outlet. I can only imagine that they are not being valued by the company and that their wellbeing is somehow compromised.”
“An absolute joke of a company! Avoid at all costs. Not only sent the wrong size shoes. They didn't even refund me the right amount and then charged me to send them back after they got it wrong in the first place!”
“Terrible service
Yodel driver placed my parcel in a unsupervised mail room of a block of flats near mine ( I have my own entrance and letter flap ) . Did not knock on my door nor leave a card and delivered 30 min before I left the house so no excuse . The mail room isn’t supervised and the package has now gone missing yet I have to prove my innocence ( as in I don’t have the parcel ) by signing a claim form that will take up to 10 days to arrive ( still waiting ) . Yodel messed up and Office is following this lengthy process when the fact that I did not give permission to leave parcel anywhere else should be enough . 5 days later I don’t have my shoes nor my money back .”
“Omg worst customer service in Westfield Stratford. Manager name is Sofie need need to learn how treat customers.
Came to shop to rerun my item and they didn’t accept as I used only once”
“I was in Edinburgh princess street store and couldn’t have been happier with the service , I was served by a young girl called Martha who was lovely and the young man behind the till was so friendly , it was a busy Saturday afternoon and all the staff were the same”
“Paid for 4 pairs of boots, received only one pair, which were extremely disgusting, used with scrapes and a ciggerette burn in the bottom, and now have to take legal action as they are not refunding me, absolute robbery”
“Pure theft!!! I returned 3 pairs of shoes in the same package and only received a refund for 2 of the pairs. The remaining pair was £110, they have said that as they were not added back into their stock system they cannot refund it, this is their error and they are passing the monetary cost onto their customers. This is absolutely unacceptable!!”
“OFFICE , King's Road, London SW3. I could not have asked for better service. Incredibly helpful, patient and professional....thank you! Of particular help was Zak”
“they do not return the money for the returned goods, namely the shoes that I returned to the warehouse, where the name, address and letter in the box will be indicated, they do not mark anything in the system, be careful, they say that the goods have not been received, it is the staff who steals or they are irresponsible buyers who lose their money”
