“One star review
I’m giving one star as the shoe I received was scuffed had stains on them and even my other item I didn’t receive contacted customer service and the offered 10% I paid almost £300
Will not be buying again the person that took this was Alice no help at all”
“I can't believe how many bad reviews this company has! Here's another. I bought a pair of shoes today in their Oxford Street London store and said no thanks when they asked if I wanted the box. Less than 2 hours later I returned them (I found a better pair elsewhere). I was stunned to hear a refund was impossible because ... I didn't have the box. I pointed out this was because they still did. The assistant said she'd told me the deal at the till - which I dispute. It gets better. Apparently the box had already been destroyed. Due to the Official Secrets Act, the manager wasn't at liberty to tell me how. No box = no refund/exchange. Why? It's not possible to resell them you see - without a box. The small print on the receipt talks about returning items in the original packaging - which I did because I never had a box.
Given the surliness of the manager and her lack of initiative - I'll be avoiding Office in future. I'm beginning to suspect Truworths International don't care about us.”
“I ordered two pairs of shoes in one order. They sent them as two separate packages. When neither of them fit, I went through the process of creating a returns label and it only allowed me to create one, so I attached both packages together. Now OFFICE are refusing to refund me for one of the pairs as "they only received one" and they are not liable as I only used one returns label even though THEY DID NOT ALLOW ME TO CREATE AND PRINT TWO. This is a huge company making millions in profit each year and with insurance to cover losses, but instead they are ripping their customers off because of their poor processes.”
“Where is the no stars at all option!
The worst retail experience ever! No Comms, had to chase and phone the shop re a click and collect order. Money was debited immediately, the nothing! Only resolved when credit card Chargeback was muted.
Please avoid this company!”
“Customer service is awful. Click and collect order, I never collected as the shoes wasn't needed anymore but got marked as collected and won't give me a refund. No proof that I 'collected', looks like an employee had a nice new pair of shoes.”
“My experience with the scam broker was incredibly frustrating. They promised me great returns, but all they did was take my money and disappear. Fortunately, I was able to get back on track with the help of lilo grace 75 @ gmail * C0M, WhatsApp +1=615=414=15=62. They have a professional team of experts who were able to guide me through the process of recovering my funds, and they even provided me with valuable advice on how to avoid such scams in the future. I'm very thankful for their assistance and would highly recommend them to anyone who needs help investing their money safely.”
“I just had a very bad experience with Office Shoe's the blonde lady with long hair and the manager at Westfield one.I purchased two shoes .first the lady ignored me when I asked for shoes and after said she didn’t hear me but still serve another customer and not apologised , very rude and an appropriate.
Then they got me the shoes in a rude way . When I asked to speak to manager,he was loud and was worse than the lady. He even pointed with his finger at us.
They don’t have any respect to people and racist.
I say again Racist and rules and policy in employing staff should be in place to be fair and not racist and rude to customers.”
“I had an awful experience with Office Shoe's customer service. I purchased a voucher, and the staff assured me I could use it at any time. However, when I tried to redeem it, I was told there was a strict time limit, which was never mentioned to me before. When I reached out to customer service, they were dismissive and unhelpful, simply stating that they couldn’t assist me. It's incredibly frustrating to be misinformed and then treated like my concerns don’t matter. I feel like my money has been stolen, and I would strongly advise against spending your hard-earned cash at a company that clearly doesn't value its customers.”
“Dishonesty!
So one pair of socks missing from packaging, only a pair of shoes in the box.
Office responds after a week, they were sent, the parcels are checked by several members of staff, escalate to paypal because we do not make mistakes.
Paypal claim opened, now they have CCTV not 100% perfect staff. CCTV checked and they were shipped. BUT……. You cant see
The CCTV you have to take our word for it!
Well i opened the package personally so one of us are being dishonest, who could that be?
Dont bother with this dishonest company, wish i had seen trustpilot first, my last purchase with this sham of a company!”
“I bought a pair of shoes online advertised as ladies. When I got them they were too small and too tight. Looking inside they’re labelled girls. Despite sending 4 emails they are not interested in customer service and I have to pay to return these children’s I will NEVER buy from this company again. Shocking lack of interest in customers.”
“Terrible customer service
I ordered 4 pairs of shoes
Only 2 pairs were received
Spent months trying to get this sorted out There is no phone number to speak to anyone at customer services. Emails either bounced back or were not responded to some of the time. I had an initial email from them to say their records show all four pairs of shoes were sent out together and then no further correspondence. Worst company I have ever had dealings with. Do not buy from them.”
“Terrible customer service.
Only half the order was sent. Was on chat waiting for hours with no reply. Sent email, messages etc and no answer.
I have submitted a complaint through PayPal and am hoping they will resolve the problem.”
“Worst customer service I have ever come accross. Would avoid this company like the plague
I contacted them via email. Tried live chat it wasn’t working, nobody answers the phone so I had to drive 50 mins after they sent me the complete wrong package and it only had one shoe in it.
The staff I have spoken to have been most unhelpful and this company is a scam”
“Terrible… ordered some birkenstock shoes no where on the website does it state narrow fitting!… had to get a returns label printed as i have no printer… yodel said the barcode was not acceptable .. so had to return them through royal mail at my own expense…. No local office shops within 30 miles to return then… also tried live chat for advice .. just told to sit tight in a queue…. Will not be shopping with office again.”
“Ordered with a 3-5 delivery - over a week later (after hearing nothing back) they emailed ti say they’ve cancelled my order - absolute joke, definitely don’t recommend”
“I ordered a pack of Adidas socks for £12.
When they arrived the security tag was still attached. This cannot be removed without damaging the socks. I have sent several emails to Office requesting a solution. I received a response suggesting I return to a store in order to get the tag removed. However I don’t reside near a branch so that is not an option. That is the only response I have received despite sending emails requesting further assistance. A wholly unacceptable situation which has dragged on for almost 2 weeks now. Unbelievable”
“0 professionalism. The employees are not knowledgeable, giving eronated informations about the models they have. Rude when they were asked to replace the pair of shoes that i bought because of missinformation by their side. I wouldn't recommend this company.”
