Disgraceful service!! Never again. I place an order for shoes over 4 weeks ago during the black friday sales for my better half for her birthday. Office withdrew associated cost of my order out of my credit card but failed to deliver within the agreed time, I chased them on their live chat after 5 days and they informed me that there has been some delays and I should receive it soon. 4 weeks later still no item and no communication and my cash still being held by office. I raised a complaint with their incompetent customer service team. They informed me that there was a technical issue so my order was not processed and has been cancelled so I should receive the money in 5 workings. As a result of Offices in ability to deliver on their advertised promise I was left without a present for my partners birthday and they did not have the decency to make things right bearing in mind the stress they have put me through. From reviewing other customers feedback this is clearly not a one off. Office is a joke of a company and have disappointed a lot of families over this festive period.