Truly awful - will never purchase from here again and recommend that nobody else does either. Ordered a pair of converse 22nd Dec and received a confirmation email that they had been despatched and the money had also been taken. A week later, I attempted to track my order and there were no details so I tried to contact customer service. On January 4th, they finally responded to me and told me that they would look into this for me. I didn’t get any correspondence and had to send another message 3 days later. On Monday 11th Jan, I was told that my order was ‘lost’ and they would re order for me so I received another email with a different order number. Today (16th Jan) I messaged AGAIN because I still hadn’t received any item or heard from them. I then received a response to tell me that my item was out of stock and that I should have received an email about this (which I definitely didn’t!). It seems that they are very happy to take your money and I feel that if I hadn’t followed up on this, I would have been robbed of the money without receiving anything. I have only received a refund through persistence. Awful customer service - do not order from here!!!