Ordered a pair of Ugg boots and when I received delivery 21/01/23 I opened the box up to find amongst tatty paper no Ugg boots! They were a similar style boot but not uggs the label inside said dream pairs?!? I went into Leeds white rose store the following day and took the boots in to show them I had been sent incorrect ones and the assistant said we don’t even stock these boots! So quite clearly someone has pulled a fast one and due to incompetence of whoever packed my order ready for shipping they haven’t been checked to make sure everything was as it should be before sending out. The assistant in store phoned customer services and was asked to take photos of the boots. I was told to take the boots home and that they were going to check cctv in the warehouse and I would receive an email from Adam H the following day. I never heard anything from Adam H or anyone else from office so I returned to the same store 24/01/23 and spoke to the same assistant. She phoned customer services again and this time it was Megan C who was going to deal with things and promised she would be in touch with me by 3pm that same day. I didn’t hear anything from Megan C either but I had been given an email address for her so I emailed her the following day. Still not had any acknowledgment of that email or any correspondence from office at all. So I thought I would try messaging on social media so sent a message through Facebook messenger outlining the issue. Someone on there replied to confirm my billing address and then said they will investigate. Not heard anything back so I messaged a few days later asking for an update. I got a reply the following day simply saying yes we are investigating. This is absolutely appalling customer service never getting back to me when you say and constantly fobbing me off. I know my rights and I have the right to receive the item I ordered or a full refund. Why am I having to chase everything when office is supposedly a reputable business? I trusted them with my money but they are a set of crooks. I’m sure £145 is a drop in the ocean to them but it’s a lot of money to me and I don’t even have anything to show for it now. Avoid them at all costs and spend your hard earned money else where.