As per other reviews on here I too have had an awful first experience using Office - bought a pair of Timberland boots which were in full stock on line, seemingly a quick dispatch after placing my order but then no delivery arrived on date given by Yodel tracking. When I chased Yodel for an update on their Live Chat was told the depot was being contacted as there had been a delay and to wait 48 hours for an update or new delivery date. Informed the customer support team at OFFICE and again they said they would investigate there end and update me in 48 hours. No update received from OFFICE (even though they apparently send an email) but tracking info was amended on Yodel to state "Being returned to sender" and to contact them direct for further info. When I chased OFFICE again they told me the parcel had been lost, funny how they seem to use that one liner a lot yet do nothing about the courier service they use to rectify the issues for customers. The boots were still showing as in stock but now limited amount available, I wanted my order and had to repeatedly tell the customer service assistant to reorder the exchange for me, they didn't want to do this and just kept saying there's limited stock and to issue me a refund. The customer support team are surely supposed to offer support by actually doing as the customer has asked. BTW - There's no complaints department (again funny that) - and the customer support team say they will deal with the complaint yet they make it worse by not listening or helping customers, simply say they will refund you and that they do not offer any good will gestures or compensation so clearly as per others experience this company is a total sham and not worth your money. DO NOT WASTE YOUR TIME OR MONEY USING THEM!! Unless you can speak to a human being and buy off the shelf once you've tried in a shop environment then don't bother using them. It was my first time shopping from OFFICE and definitely my last. Awful experience. No stars given.