Should have read previous customers reviews, as I too, have been scammed by this Company. Over 2mths ago, placed an on-line order for a pair of Ugg Boots ( as they were the only UK store who had them in stock) sized up as got wide feet but when they arrived the Boots were too Big!. So I went onto the ‘returns section’ on their website and clicked to request a ‘returns label’ which was emailed over to me immediately attaching a ‘Yodel Returns Label’ to print off & attach to my parcel I wanted to return. The Ugg Boots were wrapped exactly as they arrived in the same box & packaging & sealed securely (with the invoice/ advice slip requesting a refund as’ Too Big’) with brown strong parcel tape & the Returns label taped on securely with clear sellotape. Then a few days later(all within their 28 day returns date policy) my parcel was dropped off at my local Yodel click&collect Store. I had proof of handing over the parcel & tracking details, which showed the Yodel courier collected my parcel from the store less than one hour that I had dropped it off and was returned by the their return’s department in Kilmarnock 4 days later. After a week I suddenly had a email saying that the parcel I returned with Ugg Boots in, Suddenly & Magically changed into ‘something else’ in a box with Chinese stickers and therefore ‘Would Not’ be refunding my monies paid. After over dozen emails & Live chats they refused to believe that I ‘HAD NOT’ returned the Ugg Boots, but could not provide me any evidence what was in this ‘mysterious Box with Chinese stickers’ or, send this back to me so I could make my own investigations!, Now two months on, I was emailed back by their Customer Services( who seemed to be replying to me from a script) informing me that this was their ‘Final Response’ and I should raise a chargeback with my Credit Card company! So, Unless you know you would definitely keeping goods ordered on-line, I suggest YOU DO NOT purchase any Goods from this company as YOU will not get your monies from this company!.