I had a number of mess-ups on the same order. Firstly, my order was split into two separate parcels. 1 of which was sent via Yodel who then after one failed delivery attempt, due to it being a bank holiday, returned the item to sender - no redelivery attempt was made. The 2nd parcel wasn't even delivered after a week of sitting in the warehouse - I'm still waiting for it to be despatched. I spent hours, trying locate my 1st parcel; speaking to both Yodel and Office via live chat (which is frustrating in itself) trying to sort out the problem, none of whom wanted to admit ownership. In speaking to both companies, nothing was straight forward or easy - from getting answers to questions I had asked, to receiving the compensation from Office for the time that I had wasted trying to sort out this matter. Which was eventually granted; however, I felt like I had to jump through hoops just reach a satisfactory conclusion, when it would have been so much easier to give me what I wanted from the start. Really poor form and terrible customer service.