Had there been an option to click NO STARS I would have. Avoid this company - you can't speak to a person (conveniently) and all correspondence is via a slow email process. I purchased a paid of Dr Martens boots for my daughters 21st in plenty of time as didn't want to disappoint her, but when she got them she wanted a different colour - I asked to exchange for the different colour (which were £40 more expensive btw) and was told I couldn't do that, as the item was more expensive !!! Have you EVER heard anything more ludicrous in your life - I am here willing to give extra money and return an unworn paid of boots, and I can't do it! I wish I had read the reviews prior to ordering and would have used Schuh and will do in future - I will avoid this company like the plague!! I am now lumbered with a brand new pair of Dr Martens and my daughter without a gift. Zero compassion or empathy for any situation - just a plain, sorry we can't help you!! NEVER use this company again.