I can't believe how many bad reviews this company has! Here's another. I bought a pair of shoes today in their Oxford Street London store and said no thanks when they asked if I wanted the box. Less than 2 hours later I returned them (I found a better pair elsewhere). I was stunned to hear a refund was impossible because ... I didn't have the box. I pointed out this was because they still did. The assistant said she'd told me the deal at the till - which I dispute. It gets better. Apparently the box had already been destroyed. Due to the Official Secrets Act, the manager wasn't at liberty to tell me how. No box = no refund/exchange. Why? It's not possible to resell them you see - without a box. The small print on the receipt talks about returning items in the original packaging - which I did because I never had a box. Given the surliness of the manager and her lack of initiative - I'll be avoiding Office in future. I'm beginning to suspect Truworths International don't care about us.