I ordered a pair of trainers from this well established company and to also be collected at my nearest branch. They never gave me a notification to pick them up. I went to the branch to check, just to try my luck and they said it wasn't here yet. I then waited a week to check if they came (no email). When I arrived, they then told me that the shoes are here and that they cannot give it to me because it's been there for two weeks and they must send them back lol - how shambolic. I then have been chasing them for a refund, sending emails...their chat live is also another joke. Never available or they never respond. A joke of a service as well as frustrating, when things go wrong and it's their own doing. Currently in a process of getting refunded from my bank.