Faulty Boots (holes within buckles were not the same which resulted in one shoe being much tighter than the other one - and this is not due to a difference in my foot size). Only noticed this once I actually wore them. Went to the Office in store in Westfield White City where the Manager was incredibly rude and told me there's nothing she could do as I have worn them outside once and the boots could therefore not be re-sold. How can faulty boots be re-sold?! I was told I should put an insole in the looser one - ie, make the shoes now also different heights and not just different widths. So, so disappointed in their customer service!!!