I bought a pair of shoes from Office a month ago and wore them once. They were so painful that literally my foot got swallen and couldn’t properly walk for 2 days. I then figured out that I have been given the wrong size. A 6 instead of a 5. I took them back to the same store in Westfield Stratford and have been offered a 10% discount voucher on a new pair of shoes for the imconvenient. Now, Regardless that I wore them or not I have been given the wrong size and was expecting an exchange or a refund. Nothing. I wrote to costumer service and they replied saying that unfortunately they can’t do anything because I wore them once. I work in costumer service too and tbh if I made a similar mistake I wouldn’t esitate and would definitely offer an exchange or partial/total refund. It’s a terrible costumer service, and shoes are not that cheap to justify it.